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Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
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Lean Solutions: How Companies and Customers Can Create Value and Wealth Together Features

ISBN13: 9780743277785
Condition: USED - VERY GOOD
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Additional Lean Solutions: How Companies and Customers Can Create Value and Wealth Together Information

A massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources.

Computers, cars, and even big-box retail sites promise to solve our every need. So why aren't consumers any happier? Because everything surrounding the process of obtaining and using all these products causes us frustration and disappointment. Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction with help lines, support centers, or any organization providing service is marked with wasted time and extra hassle?

And who among us hasn't spent countless hours in the waiting room at the doctor's office, or driven away from the mechanic only to have the "fix engine" light go on?

In their bestselling business classic Lean Thinking, James Womack and Daniel Jones deconstruct this broken producer-consumer model and show businesses how to eliminate inefficiency during consumption.

The problem is neither that companies don't care nor that the people trying to fix our broken products are inept.

Rather, it's that few companies today see consumption as a process -- a series of linked goods and services, all of which must occur seamlessly for the consumer to be satisfied. So why aren't consumers any happier?

An extremely successful car dealership has adopted lean principles to streamline its business, making for dramatically reduced wait time, fewer return trips, and greater satisfaction for customers -- and a far more lucrative enterprise.

Lean Solutions will inspire managers to take the first steps toward perfecting their company's process of obtaining and using all these products causes us frustration and disappointment.

 

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